Shipping Policy

1. Overview

2. U.S. Continental Shipping (Timelines & Costs)

• Processing Time: Physical deliverables are prepared and dispatched within 2–3 business days of finalizing digital deliverables (or as scheduled in your service agreement).
• Tracking Notifications: A unique tracking number will be emailed to you once your package ships. You can track delivery status via our Website’s “Order Tracking” page or the carrier’s official portal.
• Signature Requirements: For high-value packages (e.g., custom material sample kits over $200), a signature may be required upon delivery to ensure secure receipt.

3. International Shipping

• International shipping is available to select countries (e.g., Canada, UK, EU member states). To confirm eligibility for your location, email tesema@dreamcreation.online with your full shipping address and service order number.
• Shipping costs and delivery timelines are calculated at checkout based on package weight, destination, and carrier rates (typically 7–14 business days for delivery, excluding customs processing).
• Customs & Duties: International clients are responsible for all customs duties, taxes, and import fees imposed by their country. These charges are not included in service or shipping costs and will be collected by the carrier upon delivery. We cannot estimate or cover these fees.
• Restricted Items: Some material samples (e.g., fabrics, fragile materials) may have shipping restrictions—we will notify you of any limitations before processing your order.

4. Shipping Restrictions

• We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico, Guam) without prior written approval.
• Oversized or heavy packages (e.g., large sample boards over 3 sqft) may require additional shipping fees. We will notify you of any extra charges before dispatching your order.
• We reserve the right to refuse shipping to locations with known delivery restrictions or high risk of non-delivery.

5. Lost, Damaged, or Delayed Packages

• Delayed Packages: If your package does not arrive within the estimated timeline, contact us at tesema@dreamcreation.online with your order number. Delays may occur due to carrier issues, customs holds (international orders), or inclement weather.
• Lost Packages: If your package is marked “lost” by the carrier (not delivered within 7 days of the estimated date), we will initiate a carrier claim. Approved claims will result in a free replacement of the physical deliverables or a partial refund (equivalent to the value of the lost items).
• Damaged Items: Report damaged or broken physical deliverables within 48 hours of delivery. Include photos of the item, packaging, and shipping label for verification. We will arrange a free replacement or issue a partial refund (for the damaged items) at no additional cost (for U.S. orders).

6. Address Changes & Order Modifications

• To change your shipping address or modify physical deliverables, email tesema@dreamcreation.online within 24 hours of finalizing your design plan. Once a package is dispatched, address changes or modifications are not possible.
• Incorrect or incomplete shipping information provided by the client may result in delivery delays, returned packages, or additional fees—we are not liable for issues caused by inaccurate details.

7. Need Help?

• Email: tesema@dreamcreation.online
• Phone: (303) 555-8901
• Address: 588 EAGLE CIR APT B, AURORA, CO 80011